A design research project by Audrey Ji, Cindy Lyu, Jason Chen, Summer Chen
PUBLIC WORKSPACE SEATING RESEARCH
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OBSERVATIONAL RESEARCH
We observed public seating across different areas of Providence, noting the types and placements of chairs, as well as the activities, behaviors, social patterns, and body positions of those using them. Our findings show that while people adapt to various settings, comfort and posture vary significantly. This research informs the design of seating solutions that enhance ergonomics and support long study or work sessions in public spaces.
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CONTEXTUAL INQUIRY
To explore public workspace seating, we conducted a contextual inquiry in libraries, interviewing five individuals across varied setups—private rooms, tables, couches, beanbags, and window seats. Common needs included suitable laptop surfaces, power outlet access, and table height. Participants also noted the value of environmental focus cues, optional back support, and flexible foot placement. Despite personal seating preferences, laptop-related needs were consistent.
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USER RESEARCH
As part of our workplace seating research, we used the ‘Buy a Feature’ game to uncover key user preferences. After refining our feature list, we tested it with 16 students in a shared study space. Participants envisioned their ideal chair for laptop work and writing, with charging access emerging as the top priority. A Pareto chart revealed that the top 20% of valued features included back support, adjustable seat height, and optimal table height—reinforcing our core insight: comfort and ergonomics are essential in public workspace seating.
16 individuals and 22 features tested based on a scenario of working on a laptop in a public workspace
Pareto Chart- Workspace Seating Features
20% (80% level of importance)
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Back support
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Seat Height Adjustability
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Perfect Height
RESEARCH DIRECTION
AND FOCUS
Observing public seating, we identified two main goals: idleness or productivity. This led us to focus on designing comfortable seating for productive work, particularly in libraries where laptop use is key. Through the 'Buy a Feature' game, we refined our priorities; emphasizing features shaped by laptop usage. Kansei analysis further helped us assess their importance and emotional impact.
Observations of public seating revealed that long-term use primarily occurred in work-related contexts.
Contextual inquiries showed that people work long hours on laptops in varied positions and conditions/features.
User Research Methods of public workplace seating features and conditions defined determining factors of public workplace seating designs.
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KANSEI ENGINEERING RESEARCH TECHNIQUE
Using Kansei Engineering, we identified key emotional qualities such as quietness, productivity, and comfort. The ‘Buy a Feature’ game further emphasized the importance of back support, adjustable seat height, and optimal table height. Ultimately, any public workspace seating should be designed to enhance focus, productivity, and connection to the shared environment.
Which existing chair has the most Kansei qualities that align as the perfect seating for public workplace seating?
Top Seating Qualities
Top Kansei Qualities
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Quiet: 6.14
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Productive: 5.86
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Focusing: 5.57
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Adaptable: 4.86
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Premium: 4.57
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Comfort: 4.29
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Unique: 3.29
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Movement: 3.14
DESIGN
DIRECTION
In response to the core needs of today’s users, public workspace seating should promote focus, productivity, and connection to the shared environment.